VoIP? Sounds like a comic book noise...

For a time, before my tenure at MobileAware, I was a contract web UX designer for an agency called Digital Bungalow. Digital Bungalow was located in downtown Salem, MA - which made it quite a local shop for me to work with. One of the projects/clients I had worked with while on assignment at "D.B." was VoIP Supply - a digital voice over IP solutions product company. They needed the UX and IA of their website reworked and reorganized to be better for their customers.

The task I was presented with seemed straight-forward enough, but certainly not easy. Their pre-existing website experience felt a bit antiquated (circa 2003/'04) and the whole sitemap needed rethinking and reorganization. The process of reworking the VoIP website started with analyzing and taking notes on the existing VoIP website, annotating where elements and categories could be re-thought and reorganized into something more logical. This research and analysis yielded a revamped sitemap for the VoIP website, which I presented to the head of UX and design at Digital Bungalow. From there, the next task was to wireframe the overall experience of the website - taking into account specific screen breakpoints, to ensure that the experience held up and worked on mobile, tablet, and on the desktop. 

These wireframes were then presented to the team at VoIP over a conference call with Digital Bungalow. This would prove to be the first of many occasions where I'd be involved in a call or meeting like this, where I would need to run-through, field questions on, and (in some cases) defend the experience and information architecture of the site. Pictured in the gallery below are images of the site mapping exercise, wireframes, and current live website - which is a result of the previous exercises, once the wireframes were approved by VoIP.

The process of analyzing, dissecting, reworking, and redesigning the experience of a website gave me a deeper insight into the "why" of a website. The "how" became more secondary, as design and effects were considered for the polish on a web design. VoIP would be the first of a few projects I collaborated on with Digital Bungalow.